Ever Nest – Return & Refund Policy
At Ever Nest, we’re committed to delivering stylish, practical, and high-quality home accessories designed to bring comfort, organization, and beauty to your living spaces. If something isn’t right with your order, we’ll work to resolve it — simply, fairly, and transparently.
✅ Eligibility for a Refund
You may request a return or refund within 14 days of receiving your order if:
- You contact us within this timeframe
- The item is unused and in its original packaging
- The item is damaged, defective, or incorrect
- The product received does not match your order details
🚫 Non-Refundable Items
We do not accept returns for:
- Items that have been used, washed, installed, or altered after delivery
- Items returned without original packaging
- Custom or made-to-order products
- Final sale or discounted items
- Products marked non-returnable at checkout
- Items damaged due to misuse, improper handling, or excessive force
- Products damaged due to incorrect cleaning, storage, or care methods
📝 How to Request a Return
To start a return, please contact our customer support team with:
- Your order number
- A brief explanation of the issue
- Clear photos of the product and packaging where applicable
- Photos showing any damage, defect, or incorrect item received
Please wait for return approval before sending any product back.
🔄 Return & Refund Process
1. Review & Approval
Our team will review your request and may ask for additional information or photos if needed.
Once your request is approved, we will provide the next steps for completing your return.
2. Return Instructions
If your request is approved, we will provide:
- Return address
- Packaging instructions
- Shipping instructions
📦 Return shipping costs are the customer’s responsibility unless:
- The item is defective
- The item arrived damaged
- The wrong item was delivered
- The issue occurred due to an error by Ever Nest
All returned items should be securely packaged to prevent damage during transit.
3. Refund Issuance
Once your return is received and approved:
- Your refund will be issued to the original payment method
- Processing time is typically 5–7 business days, depending on your payment provider
Please note that your bank or payment provider may require additional time before the refund appears in your account.
📌 Important Notes
- All returns must be pre-approved before being sent back
- Items must be returned in their original condition
- Original packaging, accessories, and included parts should be returned where applicable
- Shipping fees are non-refundable unless the item is faulty, damaged, or incorrectly delivered
- Returns showing signs of use, damage, missing packaging, or improper handling may be rejected
- Customers are responsible for properly packaging returned products
- Excessive or suspicious return requests may be reviewed and declined where permitted by applicable law
🏡 Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Provide your order number
- Share clear photos of the product and packaging
- Explain the issue briefly
Our team will review the situation and may provide:
- Replacement
- Refund
- Store credit, where applicable
💬 Need Help?
We’re here to support you every step of the way.
If you have any questions regarding returns, refunds, damaged products, or order issues, please visit our Contact Us page.
Our team will ensure your Ever Nest experience remains smooth, simple, and worry-free from purchase to after-sales support.